Troubleshooting
This troubleshooting strategy outlines our approach to troubleshooting content that is specific to a product or platform.
Purpose
The purpose of Troubleshooting content is to provide guidance for solving common and corner-case problems with the product.
Tone
Guiding, straightforward, solution-oriented
content_type
troubleshooting
Structure
Required components
Title: Troubleshooting name of product or feature
Optional components
Next steps
Template
Additional information
In general, create a unique Troubleshooting section for your product. If the Troubleshooting steps are minimal, include the guidance on one Troubleshooting page.
If there are several Troubleshooting steps, create separate pages for logical groupings of Troubleshooting.